About the client: One of the Largest Retail departmental stores in India with 83 outlets across 38 cities in India. They sell clothing, accessories, handbags, shoes, jewellery, fragrances, cosmetics, health and beauty products, home furnishing and decor products.
Business Challenges: Shoppers Stop was experiencing growth in data volumes at a rapid rate, owing to it increased outlets, growing loyalty base, traction in Click and Collect services and growth in Omni channel sales via shopperstop.com and amazon.in. SSL wanted to deliver near real-time reporting of their Retail business to the management. However the Core Retail application built on legacy platforms couldn’t cater to this requirement. EOD Batch took 4 to 6 hours. Reports delivered late impacting decision making process.
Solution: Data from Core POS applications running on AS/400 was replicated in real-time using IBM’s CDC technology to a Netezza Data Warehouse.
This new platform:
- Reduced the overhead on the Operational system (AS/400)
- Delivered central repository of enterprise data
- Enabled intra day operational reporting
- Supported downstream application requirements without impacting the source
Benefits:
- Revenue Growth: Improved revenue with real-time data availability for Operational BI
- Cost Savings: Improved Customer Retention, Reduced Churn, Reduced IT spending on Source system upgrades, Reduced data management costs, Reduced batch window from hours to minutes
- Risk: Reduced the risk of the Operational system going down
Technology: IBM Change Data Capture/Replication, IBM Netezza/Pure Data for Analytics
