Dynamics 365 for Retail

Dynamics 365 for Retail contains features to manage both front and back-end retail operations.

Designed as an all-encompassing solution for retailers, Dynamics 365 helps organizations deliver their products across multiple channels while efficiently managing their inventory, organize their merchandising efforts, and meet customer demand.

Whether a store is bricks and mortar or e-commerce, the app optimizes processes across the board, from enabling retailers to build a robust and personalized online store, to managing discounts, promotions, and loyalty programs.

Real-time inventory reports, employee schedules, customer order histories, and modern Point of Sale services are all available across a wide range of devices, so retail staff can always get access to the information they need.

Customers can be reached wherever they are, and however they choose to shop, and grows brand loyalty through great service. In-built AI capabilities also enable companies to predict and capitalize on new opportunities by analyzing business data and customer buying trends.

The app also helps retailers reach new customers through effective marketing campaigns, driven by personalized customer insight, and connects businesses with the right audience through mobile, web, and social media communications