Dynamics 365 for Field Service
In this mobile-enabled era, businesses need to be connected to their work and to their customers wherever they are in the world. Dynamics 365 for Field Service gives users the tools they need to operate and offer outstanding service in the field.
In order to successfully deliver in the field, organizations need to have a tight handle on their operations, access to necessary resources, and clear channels of communication with on-site workers, contractors, and customers.
The Field Service app enables users to automate the scheduling and assignment of resources, and optimize routes to maximize efficiency.
Field Service records are aligned with Sales, Marketing, and Customer Service apps, so being in the field doesn’t mean working in the dark. The app also provides a central, accessible repository for resources such as manuals, documentation, and training materials.
Work orders can be generated from customer services cases, through customer portals, or emails, and assets, inventory, and equipment can be managed and re-ordered in real-time.
Like all apps in the Dynamics 365 family, Field Service is highly mobile-friendly, with mobile and tablet apps available across Android, iOS, and Windows devices